Refund policy

Refund, Return & Exchange Policy

At Wujood, due to the nature of skincare and personal care products, all sales are final.

We do not accept returns, exchanges, or refunds once an order has been placed and delivered.

Please carefully review your order before completing your purchase.

Damaged, Defective, or Incorrect Items

We kindly ask customers to inspect their orders upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your order at:

info@wujoodshop.com

Please include:

Your order number
Clear photos of the item received
Photos of the packaging and shipping label

After reviewing the issue, Wujood may, at its sole discretion, offer a replacement for eligible cases involving damaged, defective, or incorrect products.

Non-Returnable Items

For hygiene, safety, and quality assurance reasons, all skincare, cosmetic, beauty, and personal care products sold by Wujood are strictly non-returnable and non-exchangeable.

This includes:

Opened products
Used products
Sale or discounted items
Promotional items
Gift cards
Professional-use skincare products

Order Cancellations

Orders cannot be cancelled once they have been processed or shipped.

If you need assistance immediately after placing an order, please contact us as soon as possible at:

info@wujoodshop.com

Refunds

Refunds are not provided for delivered orders.

Refunds may only be issued in exceptional circumstances approved by Wujood, including:

Products confirmed as unavailable after purchase
Duplicate payment transactions
Verified order processing errors caused by us

Approved refunds, if applicable, will be processed to the original payment method within a reasonable timeframe depending on your bank or payment provider.